Ladyfinger Nail Art Jurong Point

Dear all, 

I am currently fuming with anger! I regularly patronize this nail art shop has suddenly decided to cease operation  on 31 Mar 2015. They did not issue any proper notice. Meaning, they do not intend to call their customers. So they only verbally informed me when I was there last week, 20 March 2015, Friday. Its too ridiculous! I just renewed my package like on January 2015 and their reply with regards to my refund is 

"Good Afternoon,
We have referred to your case regarding the refund of your package. We apologize that we could not refund the package and just to inform you that refund of packages can only be done within 5 cooling days when you signed up for the package. However, you can still go to other outlets to enjoy our services. We hope that you can understand as Jurong Point has limited vacancies available in the mall and we had no choice but to move out of Jurong Point. We will definitely look for locations around the area so that we can still provide services to you conveniently. Again, we apologize and seek for your understanding."

With the nearest location, it makes sense that the customers travel to Jurong Point obviously, why would they travel that far to other outlets which is not even near Jurong. I am utterly disappointed as we were only given verbal short notice! And with such bad service by telling us off with the above? And I have found out that they even sign up customer last week at Jurong branch. It just doesn't help at all! It is far too ridiculous! They already know about the fact that they can't continue with Jurong Point for a while. And they didn't inform or alert their REGULAR customers in Jurong. This is definitely unethical, how could business like this continue?? So what if they close down all others left those in the east? So we bear all these unnecessary hassles at our expenses??? From now onwards, with so many changes in Jurong Point, I would not commit to sign up any packages in Jurong Point, look at the shops, a lot of the shops have moved out.

I will seek alternative help to resolve this matter!!

Felt cheated!

If any kind folks have good solution, do email me! urgently!

AhTasMummy